To cancel a magazine subscription:

1. Log in to your account on https://www.soulofhospitality.com/.
2. Navigate to your "My Subscriptions" or "My Orders" section.
3. Select the specific subscription you wish to cancel.
4. Follow the instructions to initiate the cancellation request.
5. Alternatively, you may contact our customer support team directly at soh@soulinkkworldwidemedia.com or +91 9136369369 with your subscription details.

Upon successful cancellation, you will receive a confirmation email.

• Refund Eligibility: Refunds are processed only for eligible cancellations as per Section 1.
• Refund Method: Refunds will be processed to the original payment method used for the subscription purchase.
• Processing Time:
  • Once a refund is approved, it will be processed within 45 business days.
  • The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider (typically 5-10 business days).
• Deductions: Any applicable processing fees, payment gateway charges, or deductions for dispatched issues (as specified in Section 1) will be subtracted from the refund amount.

The following items/services are generally non-refundable:

• The free digital version of the magazine content.
• Offline (print) magazine subscriptions after all issues have been dispatched.
• Single-issue purchases once dispatched.
• Any promotional or complimentary subscriptions.

If a user initiates a chargeback for a legitimate subscription, Soul of Hospitality reserves the right to block future purchases or deduct applicable penalties.

In case of a duplicate subscription purchase by a user, the customer must notify us within 7 days of the duplicate transaction. Upon verification, we will either offer a full refund for the duplicate order or extend the subscription period accordingly, at the customer's option.

If the Company inadvertently dispatches duplicate or incorrect issues, please inform us within 2 days of receipt. We will arrange for a replacement of the correct issue at no additional cost or adjust the subscription period, as appropriate. We may also request the return of the incorrect or extra issues, in which case we will cover any reasonable return shipping costs.

Refunds or adjustments under this clause are subject to our verification and will be processed as per the timelines set out in Section 3 of this Policy.

Soul of Hospitality shall not be liable for any failure or delay in performing its obligations under this policy if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics, pandemics, or strikes. In such cases, we will endeavor to provide alternative solutions or credit where possible.

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site and our services after any such changes constitutes your acceptance of the new policy.

If you have any questions about our Cancellation and Refund Policy, please contact us: