A Hospitality Leader with Pan-India Experience

Arora’s career spans senior leadership roles with renowned hotel groups including Hyatt Hotels, The Oberoi Group, and Accor, where he led multiple high-impact assignments. His professional journey across key Indian markets—Delhi, Mumbai, Hyderabad, Jaipur, and now Kolkata—has equipped him with a nuanced understanding of diverse guest expectations, market dynamics, and culturally rooted luxury hospitality.

He previously served as General Manager of Jaipur Marriott Hotel, where his nearly three-year tenure was marked by strong year-on-year financial performance, improved guest satisfaction scores, and enhanced market positioning, reinforcing his credentials as a results-driven leader.

Driving Strategy, Culture and Growth

Known for his people-centric leadership style, strategic clarity, and operational discipline, Arora is widely respected for placing talent development and service culture at the core of business success. In his new role, he will lead JW Marriott Kolkata’s strategic vision, oversee operational excellence, and foster a culture anchored in integrity, agility, and social responsibility, closely aligned with Marriott International’s guiding principles of Embracing Change and Acting with Integrity.

Commenting on his appointment, Arora said, “Kolkata is a city of extraordinary culture, heritage, warmth, and culinary depth. My aspiration is to make JW Marriott Kolkata the most loved hotel in the city—a destination of choice for celebrations, meaningful gatherings, and exceptional dining experiences that truly reflect the soul of Kolkata.”

With this appointment, JW Marriott Kolkata aims to further strengthen its position as a premier luxury destination in East India, seamlessly blending global standards with local authenticity, heartfelt service, and memorable guest experiences—while reaffirming its commitment to inspired luxury, talent nurturing, and community engagement.