Rajiv Kapoor to Lead Fairmont Mumbai & Roswyn as Cluster General Manager
Rajiv Kapoor has been appointed as Cluster General Manager of Fairmont Mumbai and Roswyn, A Morgans Originals Hotel.
By SOH Edit Team
Rajiv Kapoor has been appointed General Manager – Cluster for Fairmont Mumbai and Roswyn, bringing unified leadership to two distinct luxury brands in one of India’s most competitive hospitality markets.
Fairmont Mumbai represents the brand’s legacy of scale, elegance, and service excellence. Roswyn, currently in pre-opening, marks the India debut of Morgans Originals, a design-led collection by Ennismore, known for independent, culturally driven hotels.
Kapoor has led Fairmont Mumbai since pre-opening, successfully launching the hotel in April 2025 and establishing its operational framework from concept to opening. His leadership has focused on disciplined execution, brand positioning, and performance-driven operations.
Rajiv Kapoor, General Manager – Cluster, Fairmont Mumbai and Roswyn
Experience and Leadership Style
With 25+ years in luxury hospitality, Rajiv brings deep expertise across operations, strategic planning, commercial performance, guest experience, and high-performance team leadership. His approach combines commercial rigour with brand storytelling, translating vision into measurable results.
As Cluster General Manager, Rajiv will oversee:
- End-to-end operations across both hotels
- Commercial performance and strategic direction
- Talent development and leadership culture
Key priorities include accelerating revenue growth, strengthening ADR and market share, building operational synergies, and enhancing long-term brand equity—while preserving distinct brand identities and consistent service standards.
Leadership Perspective
Reflecting on the expanded mandate, Rajiv notes that, “The first year of any hotel is defined by discipline, culture, and credibility. With Fairmont Mumbai’s inaugural year establishing a strong foundation, the focus now shifts to growth—alongside the launch of Roswyn, India’s first Morgans Originals hotel—positioned to resonate with modern, globally minded travellers through its independent spirit and cultural edge.”
Before Mumbai, Rajiv spent five years at Fairmont Jaipur, where he repositioned the asset through operational innovation and elevated guest experiences, significantly improving market presence and financial performance.
His leadership earned multiple industry honors, including General Manager of the Year – Upscale to Luxe, Accor South Asia Hotel Awards 2021; and General Manager of the Year – Luxury Hotels Segment, HOSI 2022 Hotelivate–MakeMyTrip Awards.
Global Exposure
Rajiv’s career spans world-class resorts across Asia, strengthening his capabilities in cross-cultural service delivery, market adaptability, and brand positioning—enabling him to align global standards with local nuance in a dynamic market like Mumbai.
With this appointment, Fairmont Mumbai and Roswyn enter a phase of integrated leadership focused on sustained growth, operational precision and long-term brand relevance—anchored by clear brand differentiation and shared standards of excellence.
